Hi,we are Xuzhou Gaopeng Toy.There is a wide variety and color distribution of cloth in our production department .They feel good, are of high quality and safe. So if you have a request for fabric and color, we can basically meet your needs.
✨We have a lot of fabric sample books with little pieces of fabric and Pantone color sheets on them. Customers can quickly choose the colors and fabrics they need.
If you want to know part of our process and feel the real touch of the fabric, we have prepared a new customer experience package for you, with much more contents and fabrics than the last edition, you can contact me or your business manager if you need! There are only 40 copies at present. It contains commonly used fabrics, fillers, prints, embroideries, labels, washing labels and introductions of our company.
We made hundreds of copies of last version, and almost all of them were delivered. This one is more complicated and takes more time. We had received many messages,hurry up to contact us if you have plans to make plushies or custom plush with us.
For instock products: Please allow 2-4 weeks for snail mail shipping
Final shipping cost is on the basis of country or region. We cooperate with USPS/FedEX/DHL/E-EMS/CNE etc
Please notice the update on shipment, when you receive your parcel don't hesitate to share your feeling with us.
Refund and Return
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.If you’re not 100% satisfied with the items or merchandise is defective or damaged you received,please Contact Us within 14 days, indicating the item(s) you would like to return and the reason, attach photo(s) for quality problems, so that we can evaluate the issue and make it right.We do not offer Freight To Collect service for the packages returned to us. The returns will be made at your own cost.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
EU buyers' return policy will be consistent with the EU local law.
You can always contact us for any question at :firstname.lastname@example.org